Customer service
We'll be glad to help with questions and concerns. Customer Service is available via email and phone. Contact us if you need help or cannot find answers to your questions in our FAQ.
Jump to information about shipping and tracking your order. You will find a list of ship-to countries & regions defined per product.
The process to return product is described here, with additional information in Policies. Please read the Policies before contacting Customer Service.
Contact Us
If you have a question regarding a product, order, RMA, or refund on store.intelrealsense.com please contact Intel RealSense Store Customer Support. We will reply within 1 business day.
Questions about Intel products?
Intel has a variety of options for general inquiries about Intel products. For technical support about Intel products, you may contact Intel Technical Support by email, phone, or live chat (select your product type, then scroll down and click the Live Chat button). If you're experiencing technical difficulties, please visit Intel RealSense Support. Please have your sales receipt or serial number available.
General Intel Corporation Questions
For general inquiries regarding Intel on such topics as press releases, job opportunities, investor relations, etc., please view your options here.
Shipping Information
Intel ships orders for in-stock products within two business days from the time you place your order with us. We do not ship on weekends or holidays. If you place an order on the morning of a Friday or the day before a U.S holiday, the soonest that your shipment will arrive is the following Monday or the day after the U.S. or any local holiday. Orders placed after 12:00 PM Pacific time on a U.S. business day will ship no later than the second business day following your order.
Please note that shipping times are stated in business days, excluding weekends and holidays. Additionally, Intel requires up to two business day to process your order for shipment.
Acceptable ship-to addresses
Shipping is possible to any location in the U.S. except PO (post office) boxes, APO (military) boxes or FPO (foreign) boxes. And, orders may be shipped to over 70 countries. Customs fees, duties, and local taxes may be assessed once your shipment arrives in your country and these must be paid by you (read more here).
Standard shipping times (business days)
To destinations inside the USA: 3-4 business days, plus 1-2 business days for order processing and fulfillment. Shipments occur Monday through Friday. Add one day for destinations in Alaska and Hawaii.
To destinations outside the USA: 2-4 weeks, plus 1-2 business days for processing and fulfillment. However, depending on the country, the time varies and generally shorter times are what we experience.
Express Shipping Times (business days)
To destinations inside the USA: options range from 1-3 business days, plus 1-2 business days for order processing and fulfillment. Shipments occur Monday through Friday. Add one day for destinations in Alaska and Hawaii.
To destinations outside the USA: options range from 1-2 weeks, plus 1-2 business days for processing and fulfillment. However, depending on the country, the time varies and generally shorter times are what we experience.
Please note:
- The shipping time shown is the time it takes the shipper to deliver the product to you after we process your order.
- All shipments from Intel use either UPS Worldwide Express, Federal Express, and DHL. The choice of carrier is at Intel's discretion.
Tracking Your Order
Instructions on order tracing are included in an email that will be sent to you when your order ships.
Returning a product
We want you to be 100% satisfied with your purchase. If, however, you are not satisfied for any reason, you can return items for a full refund of the purchase price within 30 days - no hassles.
The item must be in "like new" condition, be returned in its original box and include all original materials -- accessories, software, manuals and/or other documents.
EXCEPTIONS: Intel does not accept the return of software that has been opened, nor do we accept returns of desktop board or processor parts, networking parts, server processor parts. Sales of these products are final.
Prior to shipping the item you wish to return, please contact Intel RealSense Store Customer Support. We will give you a return material authorization (RMA) number and instructions. When you contact us, please provide this information:
- The original order number
- Your name and billing address (to verify for credit to your account)
- Items you would like to return
- Quantity being returned
RMA numbers are required on all returns. Please note that we cannot accept any returns without an RMA number and that RMA numbers are only valid for 30 days from the date of issue.
Once we receive the returned item and verify that they meet our terms and conditions, within seven business days Intel will issue the applicable credit to the credit card that was used for the original purchase.
When returning items, carefully pack all items in their original packing materials and mark the RMA number clearly on the outside of the box. Please also write the following address clearly on the outside of the box:
INTEL RETURNS
The Hibbert Group
19521 East 32nd Pkwy
Aurora, CO 80011
USA
Be sure to read the terms and conditions for product returns in our Policies.